Service Overview
This platform operates as a professional cross-border personalized procurement service, specializing in customized purchasing, limited-edition product sourcing, and China-based procurement services. Due to the unique nature of commissioned goods (including but not limited to custom-made products, cross-border merchandise, and pre-sale items), unconditional returns/exchanges are generally not accepted.
After-Service Coverage
We commit to providing post-purchase support for the following scenarios:
1. Quality Assurance
– Submit unboxing video evidence within 48 hours of receipt.
– Verified defects in craftsmanship or functional failures.
– Valid proofs include: high-resolution product photos, brand-issued inspection reports.
2. Logistics Damage Compensation
– Document visible external packaging damage with timestamped photos upon delivery.
– Require carrier-issued liability confirmation.
– Remedies include: product restoration, store credit compensation, or negotiated partial refund.
Special Notes
1. Packaging alterations during customs clearance for overseas direct shipments do not qualify for returns.
2. Luxury items include original purchase receipts and appraisal certificates by default.
3. Customized orders require signed customization confirmation agreements at the order confirmation stage.
Dispute Resolution
Upon issue reporting, we initiate within 72 hours:
1. Supplier liability investigation
2. Third-party appraisal process
3. Platform advance compensation (for eligible clients)
Enterprise Solutions
We offer tailored procurement services for cross-border e-commerce, corporate clients, and institutions, including:
– Dedicated procurement manager (1-on-1 support)
– Tiered pricing for bulk purchases
– Brand-authorized customized purchasing
– End-to-end international logistics tracking
– Customs clearance compliance solutions
For partnership inquiries, contact sinobuyvip@foxmail.com.
Note: All services comply with China’s E-Commerce Law and cross-border trade regulations. Final interpretation rights reside with the platform.
